European Regulations
Regulation (EU) 2021/782 European legislation governs the rights and obligations of rail passengers;
Regulation (EU) 181/2011
European legislation governs the rights of passengers transported by bus. Ferrovie del Gargano, in implementation of ART Resolution No. 21/2023 of February 8, 2023, “Regulation, in its initial implementation, of the methods for the non-judicial resolution of disputes between economic operators managing transport networks, infrastructures, and services and users or consumers, pursuant to Article 10 of Law No. 118 of August 5, 2022,” promotes the institution of conciliation for any disputes arising under the auspices of the aforementioned Authority.
European legislation regulates the rights of passengers transported by bus through Regulation (EU) no. 181/2011.
Reports regarding passenger rights can be submitted to the Transport Regulatory Authority – Via Nizza n.230 – 10126 Turin – Italy, only after having submitted a complaint to Ferrovie del Gargano and after ninety days have passed since the submission.