Customer Assistance Services
Discover assistance services dedicated to passengers
- Railway Service Compensation Request
Request compensation for railway services in case of delays, cancellations, or disruptions. Complete the online form and submit your request by following the guided procedure to obtain the compensation due.
- Complaints and Reports
Learn how to submit a complaint or a report. Ferrovie del Gargano is attentive to your needs: share any issues or suggestions to help us continuously improve the quality of our services.
- Lost and Found
Find out what to do if you lose an item on the train. Contact our lost property office to check whether your item has been recovered. We will assist you with the search and return process.
- Passengers with Reduced Mobility
View all services for passengers with reduced mobility. Ferrovie del Gargano provides dedicated assistance and facilitates access to stations and trains, ensuring a comfortable and safe journey.