{"id":19213,"date":"2025-11-25T14:43:53","date_gmt":"2025-11-25T13:43:53","guid":{"rendered":"https:\/\/ferroviedelgargano.com\/kundenbetreuung\/"},"modified":"2026-04-29T15:44:14","modified_gmt":"2026-04-29T13:44:14","slug":"kundenbetreuung","status":"publish","type":"page","link":"https:\/\/ferroviedelgargano.com\/de\/kundenbetreuung\/","title":{"rendered":"Kundenbetreuung"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19213\" class=\"elementor elementor-19213 elementor-13624\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-162f6623 e-flex e-con-boxed e-con e-parent\" data-id=\"162f6623\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d80a684 elementor-widget elementor-widget-heading\" data-id=\"d80a684\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kundendienstdienstleistungen<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea6f5cd elementor-widget elementor-widget-heading\" data-id=\"ea6f5cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Entdecken Sie Reiseassistenzdienste<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c6e046 e-grid e-con-boxed e-con e-parent\" data-id=\"3c6e046\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c17c572 e-con-full e-flex e-con e-child\" data-id=\"c17c572\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05962aa elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"05962aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Antrag auf Entsch\u00e4digung f\u00fcr Eisenbahndienstleistungen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c21b09 elementor-widget elementor-widget-heading\" data-id=\"8c21b09\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Beantragen Sie eine Entsch\u00e4digung f\u00fcr Zugversp\u00e4tungen, -ausf\u00e4lle oder -st\u00f6rungen. F\u00fcllen Sie das Online-Formular aus und senden Sie Ihren Antrag gem\u00e4\u00df der Anleitung ab, um die Ihnen zustehende R\u00fcckerstattung zu erhalten. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ddb036 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"3ddb036\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ferroviedelgargano.com\/de\/kundenbetreuung\/ausgleichszahlungen-fuer-eisenbahndienstleistungen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Erfahren Sie mehr<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3396cd5 e-con-full e-flex e-con e-child\" data-id=\"3396cd5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4914ede elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4914ede\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-exclamation-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.997-111.043 248-248 248S8 392.997 8 256C8 119.083 119.043 8 256 8s248 111.083 248 248zm-248 50c-25.405 0-46 20.595-46 46s20.595 46 46 46 46-20.595 46-46-20.595-46-46-46zm-43.673-165.346l7.418 136c.347 6.364 5.609 11.346 11.982 11.346h48.546c6.373 0 11.635-4.982 11.982-11.346l7.418-136c.375-6.874-5.098-12.654-11.982-12.654h-63.383c-6.884 0-12.356 5.78-11.981 12.654z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Beschwerden und Meldungen<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb08bd0 elementor-widget elementor-widget-heading\" data-id=\"fb08bd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Erfahren Sie, wie Sie eine Beschwerde oder einen Bericht einreichen k\u00f6nnen. Ferrovie del Gargano nimmt Ihre Anliegen ernst: Teilen Sie uns Ihre Probleme oder Anregungen mit, damit wir die Qualit\u00e4t unserer Dienstleistungen stetig verbessern k\u00f6nnen. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7f748a elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e7f748a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ferroviedelgargano.com\/de\/kundenbetreuung\/reklamationen\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Erfahren Sie mehr<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8be2433 e-con-full e-flex e-con e-child\" data-id=\"8be2433\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5b896 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5a5b896\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Verlorene Gegenst\u00e4nde<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9cb3e7 elementor-widget elementor-widget-heading\" data-id=\"e9cb3e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Erfahren Sie, was zu tun ist, wenn Sie etwas im Zug verlieren. Kontaktieren Sie unser Fundb\u00fcro und pr\u00fcfen Sie, ob Ihr Gegenstand gefunden wurde. Wir unterst\u00fctzen Sie bei der Suche und der R\u00fcckgabe.  <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a0eab7 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"0a0eab7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ferroviedelgargano.com\/de\/kundenbetreuung\/fundbuero\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Erfahren Sie mehr<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8de776a e-con-full e-flex e-con e-child\" data-id=\"8de776a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-506a148 elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"506a148\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-wheelchair\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M496.101 385.669l14.227 28.663c3.929 7.915.697 17.516-7.218 21.445l-65.465 32.886c-16.049 7.967-35.556 1.194-43.189-15.055L331.679 320H192c-15.925 0-29.426-11.71-31.679-27.475C126.433 55.308 128.38 70.044 128 64c0-36.358 30.318-65.635 67.052-63.929 33.271 1.545 60.048 28.905 60.925 62.201.868 32.933-23.152 60.423-54.608 65.039l4.67 32.69H336c8.837 0 16 7.163 16 16v32c0 8.837-7.163 16-16 16H215.182l4.572 32H352a32 32 0 0 1 28.962 18.392L438.477 396.8l36.178-18.349c7.915-3.929 17.517-.697 21.446 7.218zM311.358 352h-24.506c-7.788 54.204-54.528 96-110.852 96-61.757 0-112-50.243-112-112 0-41.505 22.694-77.809 56.324-97.156-3.712-25.965-6.844-47.86-9.488-66.333C45.956 198.464 0 261.963 0 336c0 97.047 78.953 176 176 176 71.87 0 133.806-43.308 161.11-105.192L311.358 352z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reisende mit eingeschr\u00e4nkter Mobilit\u00e4t<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-106dad9 elementor-widget elementor-widget-heading\" data-id=\"106dad9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Alle Services f\u00fcr Reisende mit eingeschr\u00e4nkter Mobilit\u00e4t finden Sie hier. Ferrovie del Gargano garantiert Ihnen individuelle Unterst\u00fctzung und barrierefreien Zugang zu Bahnh\u00f6fen und Z\u00fcgen f\u00fcr eine komfortable und sichere Reise. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c72b61 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4c72b61\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ferroviedelgargano.com\/de\/kundenbetreuung\/reisende-mit-eingeschraenkter-mobilitaet\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Erfahren Sie mehr<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kundendienstdienstleistungen Entdecken Sie Reiseassistenzdienste Antrag auf Entsch\u00e4digung f\u00fcr Eisenbahndienstleistungen Beantragen Sie eine Entsch\u00e4digung f\u00fcr Zugversp\u00e4tungen, -ausf\u00e4lle oder -st\u00f6rungen. F\u00fcllen Sie das Online-Formular aus und senden Sie Ihren Antrag gem\u00e4\u00df der Anleitung ab, um die Ihnen zustehende R\u00fcckerstattung zu erhalten. Erfahren Sie mehr Beschwerden und Meldungen Erfahren Sie, wie Sie eine Beschwerde oder einen Bericht einreichen [&hellip;]<\/p>\n","protected":false},"author":243555538,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-19213","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/pages\/19213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/users\/243555538"}],"replies":[{"embeddable":true,"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/comments?post=19213"}],"version-history":[{"count":7,"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/pages\/19213\/revisions"}],"predecessor-version":[{"id":19926,"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/pages\/19213\/revisions\/19926"}],"wp:attachment":[{"href":"https:\/\/ferroviedelgargano.com\/de\/wp-json\/wp\/v2\/media?parent=19213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}